My Doll Best Friend Ltd Reviews

4.94 Rating 862 Reviews
99% of reviewers recommend My Doll Best Friend Ltd

About My Doll Best Friend Ltd: My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

Visit Website

Phone:
03432894250

Email:
customerservice@mydollbestfriend.co.uk

Location:
52 Stapleton Hall Road

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service, Courier
delivery methods
Next Day
average delivery time
99%
on-time delivery
97%
accurate and undamaged orders
Customer Service
Email, Telephone
communication channels
Under an hour
queries resolved in
5
Linda R
"What a lovely doll I’m really pleased with her .and didn’t have to wait long to recieve her."
Posted 1 month ago
5
Yvonne T
"Je vis en France, en Bretagne. J'ai fait déjà 3 commandes à My Doll Best Friend. Tout est absolument parfait."
Posted 1 month ago
"Living overseas it is usually stressfull to order from across the pond to make sure you are actually going to get what you order in the condition that you wish you could buy locally. My doll best friend treats even customers thousands of miles away like we are neighbors. They are always courteous, propt response and just delightful to chat with and really care about you being happy with your order and as a person beyond just being a customer. I am absolutely thrilled with My doll best friend and I encourage customers especially those from overseas to trust this very reputable, honest and warm company. In a world full of superficiality this company stands up to the name that they implied. They truly are your doll best friend."
Posted 1 month ago
"I really did not like the communication and responses of operators by e-mail .Laugh at me. I tried to help a friend from Kazakhstan, in the end did not buy a doll,and gave her his.And in Russia you sold 2-3 dolls to buyers-dealers and now they sell dolls 3-4 times more expensive than they bought on your website .I don't think I only asked one for myself and one friend Elena from Kazakhstan . You have to trust people and treat them better if the person writes from the heart and for the soul ."
Posted 2 months ago
Visit Website
"No doll has arrived as yet !"
Posted 5 months ago
Dear Shoshanna,

We hope you had a good new year. Thank you for your email.

We have taken a look at your order and the tracking information.

The tracking information we sent you (forwarded in your email to us), shows the parcel is in your country, with customs.

In terms of the date, your order was placed on the evening of 4th December. We shipped in the next day's working hours on the 5th. Our advice on the website regarding shipping is/was as follows;

Christmas: Last Posting Date

Rest of the World Economy or Standard Service* 8am Wednesday 28th November

Rest of the World DHL Express 8am Friday 14th December

Therefore, your order would have reached you if you had selected express shipping, but was unlikely to do so prior to Christmas with the economy service you selected.

Here's our advice page for you to read if you didn't see it prior to ordering: https://www.mydollbestfriend.co.uk/delivery

We have copied the section that is visible only during the Christmas period*, and was visible when you placed your order:

*Based on our experience parcels take much longer to reach their international destinations when ordered in November and December, and should goods needed for Christmas should be ordered as early as possible. We always dispatch quickly, but we have no control over the parcel and the service after it has been dispatched.

If you have missed the economy date as advised above, then choose the express shipping method at checkout (if offered, if not offered please assume after Christmas delivery) as the parcel has the best chance of reaching you on this service if the order is needed before Christmas. A variety of shipping options are available at the time you order your goods.

Parcels may arrive after Christmas if bad weather, customs delays and other such situations are present on the route your parcel is taking, or if the postal service is not operating smoothly.

We will provide tracking information but please be advised that after the parcel has been shipped we only have information based on label scans and if there is no scan, then we have no further information. Procedures of the relevant postal service will be followed for any lost parcel claims.

We hope this answers your queries, but please let us know if you would like any more information. The parcel will likely be with you soon now that the bank holidays are behind us. Thank you for shopping at My Doll Best Friend.


Kind regards,

Customer Service Team
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Posted 5 months ago
My Doll Best Friend Ltd is rated 4.94 based on 862 reviews

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