My Doll Best Friend Ltd Reviews

4.94 Rating 783 Reviews
99% of reviewers recommend My Doll Best Friend Ltd

About My Doll Best Friend Ltd: My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

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My Doll Best Friend

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52 Stapleton Hall Road

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Next Day
average delivery time
on-time delivery
accurate and undamaged orders
Customer Service
Email, Telephone
communication channels
Under an hour
queries resolved in
"My first order with this store and I am impressed with their efficiency. From the moment I placed my order I was kept up to date. The doll arrived when expected, it was well packaged up and I am so pleased with it. It really felt like I was given the royal treatment and would definitely order again from My Doll My Best Friend."
Posted 3 months ago
"Bon suivi, envoi rapide."
Posted 3 months ago
"Hannah is such a beautiful, well made doll."
Posted 3 months ago
"Whilst in Berlin for a weekend I saw this lovely doll when I returned home I googled the makers name and ordered via my doll best friend ltd a doll for my great niece for Christmas. I’m really pleased with the product, price and service delivery and I’m sure my great niece will love her new fairy friend"
Posted 3 months ago
"Excellent customer service. They were extremely helpful when I wanted a particular doll that was nearly out of stock, but found one in the warehouse."
Posted 3 months ago
"Great service and fast shipping to the US. Highly recommend!"
Posted 3 months ago
"Brought this doll for my 4 year old daughter and she loves it. Its excellent quality and overall a lovely doll."
Posted 3 months ago
"The shipping came relatively quickly, and the company was very understanding with my requests about shipping."
Posted 3 months ago
"Envoi très rapide, bon rapport qualité/prix, je recommande My Doll Best Friend"
Posted 3 months ago
"These dolls are amazing! Excellent company and quick delivery A*"
Posted 3 months ago
"Easy transaction, parcel arrived early and it was well packed which was fantastic as I recently had a parcel which arrived broken. Great website with a lot of choice."
Posted 4 months ago
"Very happy with the purchase in this store. I bought dolls and accessories, all at the highest level. The order is issued quickly and securely Packed. Recommend as the best and most reliable store.Thank you for being here."
Posted 4 months ago
"great to deal with you"
Posted 4 months ago
"Super service . Honest descriptions of dolls"
Posted 4 months ago
"The dolls are nice but one doll, her hat was at the bottom of the box. Her body faces the front but her head is twisted right round so you cannot see her face, now have to undo all the sticky tape around box to straighten doll before giving my Grandaughter. The other baby doll is not fastened in properly so collapses down at knees. Overall more care needed before sending."
Posted 4 months ago
Dear Barbara, thank you for your review of both dolls from the same brand; it's good to have your feedback. We would like to let you know that the doll with the hat packed behind her legs is intentionally packed this way so that the hat cannot slip over her face in transit. Her hair is secured with a piece of plastic to keep their hair nice and tidy for transit but this is a slippery surface and would encourage a hat to move: hence why it is placed securely behind the doll's legs. We hope this offers an explanation, and can of course be adjusted as you like to give the doll as a gift. The second doll with the soft middle has no structure within her body to keep her in a firm position and the doll is secured carefully around those vinyl limbs so that she stays protected in her packaging during transit. She may move more towards the bottom or top within the fastening structures, but not move so as to become detached or damaged. Many thanks again for your review, and we hope the recipients love their new dolls. Thank you for shopping here, My Doll Best Friend
Posted 4 months ago
"My granddaughter absolutely loved the doll I chose for her but what impressed me so much was the amazing customer service My Doll Best Friend gave me when the Royal Mail failed to deliver my Express Delivery on time. The help I received was very personal kind and thoughtful - they arranged for another doll to be sent to my granddaughter's address in Wales immediately and were genuinely distressed that I'd been let down. This wasn't a case of pat scripted answers but someone on the other end who cared about doing their best for me and for the company they represented. If only more companies realised just how important and precious this is. The dolls are lovely, the service is really special."
Posted 4 months ago
"I was impressed with the professionalism of the transaction and very happy with the hairbrush . I used it right away on one of my dolls It smooths the hair out so well with no tangling or static electricity."
Posted 4 months ago
"My beautiful Happy Kidz Laura arrived today. She is absolutely beautiful from head to toe! I am delighted also with the excellent customer from Maxine! She makes it a great experience to purchase a wonderful doll from across the pond! I will definitely be back as I just love Gotz doll's quality! Thank you so much for safe and fast shipping to the USA."
Posted 4 months ago
"Love this shop. I live in Australia and this shop stocks dolls not readily available here. Their prices are great, their deliveries are prompt and they have wonderful customer service. I highly recommend and will continue to shop with them."
Posted 4 months ago
"Excellent service and doll are out of this world 3 yr little girl will be over the moon with them on Christmas morning"
Posted 4 months ago
My Doll Best Friend Ltd is rated 4.94 based on 783 reviews

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